Play responsibly —
kg5k's safe gaming commitment
kg5k believes gaming is a form of entertainment — not a source of problems. Use our tools and guidelines to keep your gaming experience enjoyable and safe at all times.
Keep gaming a source of fun
Online gaming is an exciting form of entertainment, but it can become a problem for anyone if it goes beyond limits. kg5k always puts its players' wellbeing first. We want you to have fun — not worry.
Responsible gaming means playing in a way where you stay fully in control of your budget, time, and mental state. At kg5k, we provide a number of effective tools and features to give you that control. Every player's experience is different — so our protection measures are flexible and personal.
Remember: gambling is an entertainment expense — not a way to earn income. Placing more bets in the hope of recovering lost money is never the right approach. If you ever feel the game is getting out of control, contact our support team — we are always here for you.
Warning Signs
Take a break immediately if you notice any of the following signs:
- Betting beyond your budget
- Playing more to recover lost money
- Taking time away from family or work to play
- Lying about gaming
- Feeling restless or anxious
- Skipping sleep or meals to play
kg5k's protection tools
Log in to your account and activate any of these tools from Settings at any time — no waiting, no complications.
Set Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour wait, but decreasing it is instant.
Time-Out
Temporarily suspend your account for 24 hours, 7 days, or 30 days. You will not be able to log in until the time-out period ends. This tool is very effective for clearing your head.
Self-Exclusion
Choose self-exclusion for a long-term break. Once activated, your account will be completely closed for the set period. This step provides the strictest protection for serious cases.
Bet Limits
Set in advance the maximum amount you can wager in a single session or within a specific period. This prevents overspending driven by emotion.
Session Time Limit
Set a maximum duration for each gaming session. Once the set time is up, you will automatically receive a warning or the session will end.
Reality Check
A notification will appear at regular intervals to remind you how long you have been playing and how much you have spent. This helps you stay aware.
21+ Age Restriction
You must be 21 years of age or older to participate at kg5k. This is a legal requirement and an essential condition for protecting minors. We verify identity during the registration process.
If a minor in your household uses your device, make sure your account is password-protected and that you log out before leaving the device. kg5k never assists minors in creating accounts.
Providing incorrect information during age verification may result in permanent account closure and forfeiture of all balances.
- Providing the correct date of birth at registration is mandatory
- Identity documents may be requested at any time
- Immediate account closure if a minor user is identified
- Use of parental control tools is recommended
Age Verification Process
Age is verified when opening an account at kg5k and at any time using the following documents:
- National ID Card (NID)
- Passport
- Birth Registration Certificate (for adults)
- Driving License
The withdrawal process will not begin until verification is complete.
Identify a problem and take action
Gaming addiction develops gradually — often the person does not realise when entertainment has turned into a problem. Being honest with yourself is the most important step here.
If you feel that you or someone you know has a gaming problem, seek help without delay. There is no shame in it — this is a recognised health condition and fully resolvable with the right support.
kg5k's support team is ready to talk with you seven days a week, twenty-four hours a day. When you reach out to us, you will receive no judgment — only empathy and practical solutions.
Self-Assessment Questionnaire
- Are you spending more than your set budget?
- Are you hiding your gaming from family or friends?
- Do you feel the urge to bet more after a loss?
- Has your focus on work or studies decreased?
- Are you playing by taking loans or drawing on savings?
- Do you feel restless when trying to stop playing?
If the answer to any of the above questions is "yes", please contact our support team.
How to get support
Contact us directly via live chat
Connect with kg5k's 24/7 live chat service. Speak in Bengali — our trained team will listen to your situation and help activate the tools you need.
Write to us by email
If you are not comfortable talking directly, send an email to [email protected]. We will respond quickly and offer advice suited to your situation.
Activate tools from Account Settings
Log in and enable a time-out or self-exclusion from the Settings menu. You can take this step on your own without the help of the support team.
Seek professional support
If needed, contact a mental health service provider or counsellor in Bangladesh. Gaming addiction is a mental health matter and can be overcome with professional support.
Live Chat
Support in Bengali, seven days a week, twenty-four hours a day
Email Support
[email protected] — for detailed assistance
Confidentiality guaranteed
Your information is completely secure and confidential
Top tips for healthy gaming habits
Set goals
Decide before you play how long you will play and how much you will spend. Never exceed these limits — whether you win or lose.
See it as entertainment
Do not think of gaming as a source of income. It is an entertainment expense like going to the cinema or eating out — set your budget accordingly.
Take regular breaks
Take a break of at least 15 minutes every hour. Stand up, drink water, take a walk — give your eyes a rest from the screen.
No emotional betting
Do not play when you are angry, sad, or under stress. When your mental state is not right, your ability to make decisions is reduced.
A few more important tips
- Do not play after consuming alcohol or intoxicants
- Never use money set aside for essential expenses to place bets
- Avoid borrowing money to place bets entirely
- Respect your limits even when on a winning streak
- Never use someone else's account
- Be honest with your family about your gaming habits
- Spend time on hobbies and activities outside of gaming
- Review your transaction history regularly
Play responsibly, enjoy the fun
We are committed to keeping your gaming experience at kg5k safe and enjoyable at all times. Contact us for any questions.
Log in to kg5k